- Ranking product expert in the field
- Develop troubleshooting plans and share internally and externally
Own the Trouble Shooting Guide and coordinates with other site’s
EICs on BKMs, etc. - Support FOK installs with imperfect procedures to develop new
BKMs - Generate new procedures and training material for FOK systems
- Train the trainer on advanced topics, new procedures, FOK, etc.
- Coordinate with other roles within the Applications Team, HQ
engineering - Act as the primary point of contact when something goes wrong
- Supports in identifying parts, improved spare parts catalogue and
adjust WINGS / OR warehouse stocking levels - Technical BS or MS degree preferred
- Strong written and oral communication skills required
- Ability to stay cool during heated customer escalations and
multitask under pressure
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