The scope of your responsibilities would include the following
- Provide system service during field visits or dispatches
- Manage installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions according to company and customer procedures
Key Duties
- Establish and exceed customer expectations
- Provide phone support to customer technicians to facilitate the resolution of hardware/software issues
- Training of customer operators and maintenance staff
- Produce timely and detailed service reports
- Document processes
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive customer relationships
- Travel up to 100% of the time may be required
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